Offline playback
Music that keeps playing when the internet doesn’t
Most venue internet is shared with card terminals, guest Wi-Fi and staff phones. It slows down at peak times and drops when the router restarts. Tunelay was designed around that reality: the player plays from its own local cache, and the network is only needed to fetch what comes next.
Cached ahead, not streamed live
When a player is paired, it downloads the music for its schedule before it starts. After that it keeps at least the next three days of scheduled music on the device, so a dropped connection simply goes unnoticed.
Downloads happen outside opening hours or on an unmetered connection and never interrupt playback. If a download fails, the player tries again later; the music you hear is never waiting for the network.
Clear limits instead of surprises
A player can run without any connection for up to thirty days after its last successful sync. After that it pauses and asks staff to reconnect it to the internet, so schedules and catalogue updates cannot drift indefinitely.
- Status of every player (online, offline, last check-in) in the dashboard
- Cached hours and storage visible in the player’s device information
- Consistent loudness: tracks are delivered normalised, so offline playback sounds the same as online
Built for real hardware
The player runs on Android tablets and Windows PCs and works with any speaker setup: Bluetooth, AUX/3.5 mm, USB or HDMI. It simply plays through whatever output the device is using, and staff can pause, play or adjust the volume from the player screen.
Frequently asked questions
How much storage does the cache need?
It depends on how many hours of music your schedule uses. During setup we check the free space on your device together with you.
Does offline playback use mobile data?
Playback itself uses none. Downloads wait for opening-hours breaks or an unmetered connection.
What happens after thirty days offline?
The player pauses and shows “Please connect to the internet”. Once it syncs, it carries on normally.