Frequently asked questions

Tunelay is background music for commercial venues: a player app that runs in your venue and a dashboard where you schedule music and manage every location.

Android tablets and Windows PCs. Most venues use a device they already own, connected to their speakers by Bluetooth or cable.

Yes. Music is cached on the device ahead of time and plays from there. The player needs a connection to sync at least once every thirty days.

Any speaker setup: Bluetooth, AUX/3.5 mm, USB or HDMI. The player plays through whatever audio output the device uses, and staff control pause, play and volume on the player screen.

No. Music fades out at closing time and back in at opening. Staff can choose “Play anyway” until the next opening.

From a curated catalogue that our team approves track by track, including technical checks for loudness, clipping and silence and a listen-through by a person. We’ll publish details of the catalogue’s sources and rights scope once legal review is complete.

No. Only our team adds tracks to the catalogue. You can build your own playlists from approved tracks and upload your own announcements.

Preview clips will appear on this site as soon as their promotional rights are documented. Until then, we play moods for you during a demo.

Personal streaming subscriptions are generally licensed for private use only. Check the terms of your service and the rules in your country before using it in a business.

No. Tunelay is a software and service subscription. Whether your venue needs licences from collecting societies depends on your country and use; please check with them. We will publish our catalogue’s exact rights scope after legal review.

Per location per month. Prices for the first release are being finalised; request access and you’ll receive a written quote.

Not yet. Early-access customers are invoiced.

Pairing a player takes a couple of minutes. The first music download depends on your schedule and connection speed.

Support is remote, by phone or remote desktop. The setup is designed so you don’t need a technician.